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Forum Discussion
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode
This is completley bogus. In my situation I am being told the same thing. My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agree...
Resort TV and Cable is the company you need to contact. According to Netgear they are the ones who provide the updates for your cable modem router, NOT Wheco. Wheco owns the ISP but they don’t directly provide the services or support. Resort TV is the company who provides the firmware updates, not Netgear nor Wheco.
Richard,
For the 4th and final time RESORT TV CABLE(WHECO MEDIA), does not push or stor firmware for NETGEAR products. THEY ARE NOT CONTRACTED WITH NETGEAR TO DO SO. Why are you being ingorant to the fact. AS STATED I HAD ONE OF THEIR LEVEL 4 TECHS HERE AT MY HOUSE FOR A CALL WITH NETGEAR AND HE DROVE THAT POINT HOME, THUS THE CALL WAS ESCULATED TO TECH 2.
mcwillij wrote:
Why are you being ingorant to the fact.NETGEAR-Community-Terms-Of-Service
Behave with civility and mutual respect. Flaming or name calling will not be tolerated.Then folks need to act in a more appropriate manner! I will not have someone sit their and call me stupid and say that I basically don't know how things work!
Calm down. Shout all you like, but nothing will change.
You are the the only one here who is lobbing insults around.
You may not like what Richard1864, myersw and others tell you, but they are the facts.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
Excuse me, not shouting. Simply because I captitalize my words, doesn't mean I'm shouting, LOL, and no, I don't agree and I don't feel those are the facts. Simply put, I don't need others simply stating or reiterating what Netgear has stated on their site about ISP's relating to firmware updates. That is not the solution or the answer in MY PARTICULAR CASE. I CAN'T SPEAK FOR EVERYONE ELSE, or on their behalf, just myself, thank you. Hope that clears that up. I mean, you don't know my particular case, you have haven't talked with tech support as I and my Level 4 tech person have. My case has now been esculated to Level 3 tech support. I'm simply going out here stating "FACTS" that pertain to my case, after all this is a forum for that, correct? Yes I believe so.
If anything, this will help other owners of Netgear equipment resolve their issues, as well.
Agree, don’t buy netgear
Honestly, I'm not trying to bash Netgear. They have some of the best equipment on the market, and I really like their products, but don't sell something to the public if your not going to maintain it or keep it up to date.
I have been fighting with both Netgear and Spectrum. A Guy from spectrum, and Senior Tech told me that they do NOT push the Firmware.
He had to check my lines with his meter so I asked him.
Then I get ahold of Netgear, and I am told that they don't do it my ISP does. Seems like a bunch of hot water and no one really knows what is what here.
Seems to me that Netgear needs to get into contact with each ISP and have a word because all I am getting is a bunch of lies and BS from both sides and is annoying.
Simple solution Netgear, allow us to upgrade the firmware ourselves.
Is there a reason we cant? Is it a security issue? why can't we do it ourselves? It is a valid question that Netgear should know. Why not tell the community why we can't?
All I hear is the same thing, we don't push the update your ISP does, YA I KNOW I GET IT, heheheh. Then I call ISP and they say no they don't.
I feel like a ping pong ball in between to paddles LOL. What gives?
This:
Honestly, I'm not trying to bash Netgear. They have some of the best equipment on the market, and I really like their products, but don't sell something to the public if your not going to maintain it or keep it up to date.
Seems that the lemming forgot to add the update feature on the c7000 but Netgear refuses to maintain it or update it and pushes it off on the ISP and blames them for their mistake and lack there of.
If everyone is saying is true about the ISP not pushing the updates, why would they lie about that? If they dont they dont.
No offense Netgear but it seems to me that you dont want to maintain or update or have the ability to do anything for the owners of the c7000.
Far as I know this is the only device that you can't update unless their are other models that someone can confirm. Why Netgear just this device? Is there something your not telling us? Is it a security concern? Can you elaborate more? Let the community know?
Pretty sad when you sell a product for 200.00 retail and don't even stand behind your product.
So did the lemmings forget to add a update button on this model or was it done purposely?
ZeroC00l wrote:
Simple solution Netgear, allow us to upgrade the firmware ourselves.
That makes a whole lot of sense. Sadly, sense doesn't always prevail out in the (un)real world of Internet service providers.
ISPs seem to have made power grab in this area. They lay down the law on how we connect to their networks and who controls what.
Many of them don't want customers to use their own modems. Why not just rent a bit of rubbish to the customers so that the ISP can make more money.
Netgear wafts out firmware for just about everything else. That cable modems aren't in there, whoever the ISP, is more a reflection of how the industry works than anything on Netgear's part.
Can you find any cable modem maker that allows you to update the firmware? If so, I'd ditch the Netgear box and go for that. If you can't, that is your answer.
- Were not talking about the c7000. Not a cable modem. Every router has a firmware update option. Which is where 90% of the problems are. If they don't want us to update the modems due to limitations then fine. But at least allow us to update the router side which controls our network.
They can easily do this but won't. We pay for this, they dont, we do.
The router has several things I can try and change. I don't understand this bit:
ZeroC00l wrote:
Were not talking about the c7000. Not a cable modem.The C7000 is a cable modem/router. A cable modem with a router "bolted on".
If you want the ability to update the router features on your network, then the "modem only" CMXXXX range is the way to go. Or bypass the router bit of the C7000 and use a different router.
Or go find a different make of modem/router that allows users to update the firmware.
By all means keep on insisting that Netgear is doing everything wrong, but trying to change the way that the industry works is a bit like beating your head against the wall. Painful and unproductive.
The place to suggest new features on Netgear's hardware is in the section that exists fir that purpose:
- That isn't the answer to remedy the issue here. Especially after spending 200.00 on a product that isn't supported.
That isn't an answer but rather an excuse to bypass the real issues here.
Going out and spending more money on separate devices isn't a solution. Then why did Netgear make a product that you can't update in the first place?
ZeroC00l wrote:
Going out and spending more money on separate devices isn't a solution. Then why did Netgear make a product that you can't update in the first place?No idea. Ask the people who offer cable internet. It seems to be their decision.
A little history here. Back before lots of you were born, you got all telephone equipment from Bell Telephone, loving called Ma Bell here in US. They would not allow anything other then their equipment to be connected. Some of this has to do with how will that brand x device work on their network? So easy way to control is just say no. At some point, do not remember when they allowed other devices to be connected. These still did not have the smarts of todays phones and modems. Jumping ahead the ISP's worry about their networks and what is on them, therefore the list of approved modems if you want to install your own. Now about updates. Think about this. You install an update on your modem that was not tested and approved by the ISP and the signalling or whatever is wrong and could potentially knock down their network. Don't think you would want to have your neighbor knocking down your Internet connection due to a faulty firmware update.
This is my reasoning as to why the ISP controls the updates. They have tested, probably, and also know when and where they pushed to update just in case there is an issue. For all we know the firmware that Netgear gives to the ISP is then taliored by the ISP for their network.
Hope this makes some sense.
Lol
My ISP swears they dont update firmware. Spoke to level 2 techs, techs to house, supervisiors but all say they dont push it.
Then who did? :D
- I'll never buy another Netgear or a combo ever again because of this.
They mislead and lied about their product. I've spent money on a paper weight and they get away with it.
They had to be ashamed for they did. No word of warning in box or any where else that states were not able to update.
Because of what they did ill never support this company again.
Can't ever talk or get a hold of support without them stealing more money from you for a crappy product.
Oh excuse me. Legal stealing / sham.
Not very good business practice when you sham your consumers into buying a product and not supporting and most importantly lying about it.
You need to rethink your marketing strategy here. Because after I tell people about what you pulled and reporting you to BBB people will listen and be heard.
So go ahead ignore us all. But in the long run I'll be sitting comfy in my lazy boy with my beautiful Linksys router is Asus while I see netgear going belly up because people are not buying your garbage.
Sad day netgear but had your chance. Don't lie about your product to make a buck. Above all help people don't ignore them. You probably have good reason to be upset. And I doubt if anything will rescue Netgear in your eyes, but unless you can get your money back you have useless hardware on the shelf.
It isn't that often that it is impossible to rescue things. So if you are prepared to stick to the technicals, and ignore side issues like Netgear's support and the way in which ISPs screw up everyone by failing to update firmware and to prevent the hardware makers from doing it, how about giving it one more fling?
Your complaints are valid but they are not something that the volunteers fellow users here can fix. So start another discussion (with a link to this one) with a detailed description of what the issues are and you might hit the jackpot.
A lot of that detail in in there somewhere, but we now have more than 30 messages, so it will be hard to home in on the key points. Give it a whirl. We may surprise you.
- I have my own on here that I started. Take a look. 😀 I've got to the point where it's not even worth the time due to the fact they don't even respond to my threads. Its very aggravating when you can't get any help from both Netgear and your ISP.
I've done all I can do at this point. I am just going to stir people away from buying combo units because God forbid Netgear will warn people. Wouldn't want them to go broke now would we?
Oh But it's fine for them to sham us and take our money and sell us a worthless brick with fancy led lights.
Netgear needs to man up on this and make it right. Otherwise people are not going to buy their products. There is a lot of threads on here where people are loosing faith in netgear because of it.
Plain and simple they just do not care. I see that now.
Netgear wants us to support them and their product, then how about you start with supporting your fellow consumers that feed you and your families.
I am not charity. I don't hand out free money to people (companies) that don't deserve it. You want my support. Then start by supporting me. If it wasn't for people like us, Netgear wouldn't exist. Fact.
ZeroC00l wrote:
I have my own on here that I started. Take a look. 😀I did "take a look" but all I found is this discussion which is, like your latest message, essentially a string of rants about Netgear.
Likewise this one:
Re: Spectrum Ultra 400Mbits c7000 Slow 5G wifi - NETGEAR Communities
which again just piles on message after message of complaint.
As I said, there isn't much that the fellow users here can do about that. So I was suggesting another discussions that sticks to technical matters and that understands and accepts that neither Netgear or its users have any control over updates for cable modems.
By all means wage your war to put Netgear out of business, you are not the only one on that quest, but before you switch to a different brand.
When considering alternative makes, check them on the review sites and visit their support forums. Mostly you will find people with the same problems. The main difference with Netgear is that it has the busiest self-support group, with some staff people on hand.
- You didn't see the thread i started where I asked the question as daren responded once but hasn't sense then. I did ask the questions I wanted to ask but not one other then Darren posted. As I asked another question after he responded and I am still waiting for a response and no one has sent me a single thing.
So I have giving them more then a chance to make good and as well as time for others to give me an answer.
I suggest you look at the thread i started unless it got deleted by Netgear.
ZeroC00l wrote:
You didn't see the thread i started where I asked the question as daren responded once but hasn't sense then.Yes I did. That is why I put a link to it in the middle of my response.
Spectrum Ultra 400Mbits c7000 Slow 5G wifi - NETGEAR Communities
I can't find anything else, and if you can't be bothered to provide a link to it, fine.
That you missed even that obvious link tells us something about this saga and how hard it is to get through to you. You don't wait for replies before you jump in with yet more, mostly irrelevant, comments.
As I understand, your main beef is that your wifi is too slow.
I suspect that other users have not responded to you because your messages are all over the place and not always easy to understand with their blend of rant and minimal technical material.
Good luck.
- Excatly, which is why netgear should be accountable not us.
- It means we shouldn't be fighting over about Netgear's issue. Its their problem and they need to fix their problem. Not us. It shouldn't be our responsibility to fix their problems. We don't get paid the big bucks.
Were not the ones ripping people off they are. I am not trying to fight with you. But it seems most of the comments your responding to seem a bit sarcastic.
I really don't care at this point. If you want to make such comments it's not going to change anything. I am not going to stop and out my head between my legs.
If people don't want to read my negative posts that's fine.
Again it's no sweat off my back really. I am not stopping and it isn't changing anything.
Now if Netgear would be so kind to check their forums once in awhile besides ignoring their public consumers you know the ones that pay their bills, and put food on the table for them to eat.
After all companies are not rich because of them. Their rich because of us buying their overpriced paper weight with no support garbage. While they laugh at our faces.
And yet we do nothing while they get richer.
